Support

Contact

Email contact@sykik.ai. There is no chat widget and no phone line.

We read every message. This page does not promise a response-time SLA.

What to include

• Your Sykik workspace name or slug.
• The account email you sign in with.
• The Google Workspace domain, if the issue is about Google Chat.
• Approximate date and time of the incident, including timezone.
• Whether the Chat app was installed by a Google administrator or by an individual.

What not to send

Do not send passwords, API keys, OAuth refresh tokens, or Google Chat message contents unless we explicitly ask. Redact secrets from screenshots.

Legal and security

Read our Privacy Policy, Terms of Service and Security pages. This support page is not a contract and does not change those documents.

Google Chat

Install

Sykik publishes one production Google Chat app. Install it from the button in Sykik Settings → Google Chat when your administrator has shared the listing URL. Google Workspace administrators may need to allowlist the Marketplace app and, separately, allow users to install Chat apps.

Link

The first person who completes linking must be signed into the intended Sykik organization workspace. That step associates the Google Workspace domain with that Sykik tenant. Later teammates only link their own Google identity; they do not move the domain.

Disconnect

Only an administrator of the currently bound Sykik workspace can disconnect the domain from Settings. Disconnect removes Sykik's association. It does not uninstall the Chat app in Google. New turns stop; outstanding replies may still arrive. To bind a different Sykik workspace, that administrator disconnects first, then a member of the intended workspace completes linking.

Administrator blocks

A Google Workspace administrator can block Marketplace apps for the organization and can disable Chat app installation. If users cannot install or mention Sykik, check those two Google admin controls before writing to support.